NEWS & ADVICE : HOME LOANS
Banking Ombudsman: to the aid of the customer
By Joseph Samson
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Customers have been often found to be aggrieved by deficiency in appropriate service by banks. Be it a delay in check payment or remittance facility or any other kind of service, grievances of the customer against banks have been many.

In order to address the complaints and grievances of customers against banks, a forum has been formed known as the Banking Ombudsman. The concept of Banking Ombudsman was introduced in India in the year 1995. It was revised thereafter in the years 2002 and 2006.

The Banking Ombudsman is appointed by Reserve Bank of India. He is a senior official appointed from the staff of the office of RBI. Unlike many other sectors where the senior authority usually a retired official holding top positions in government institutions/banks, the banking ombudsman is an in-service official of RBI mostly chief general managers/senior general managers.

Under the amendment in the year 2006, it was decided that the banking ombudsman should not be from any bank and should solely be from the staff of RBI so as to maintain the idea of impartial justice.

There are 15 offices of banking ombudsman in India presently. A customer has to file his complaint to the nearest office in his area.

The office of Banking Ombudsman handles issues against all commercial banks, cooperative banks as well as regional rural banks (RRBs).

It handles cases related to any kind of trouble faced by the customer in availing banking services which he has a right in. It also addresses to cases related to internet banking. It takes up cases having valuation less than Rs 10 lakhs. In case the customer has been made to go through phase of mental harassment and agony in the process, he can also be compensated by Banking Ombudsman in genuine cases.


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(Comments Posted : 4) Post Your Comments
1. We are direct providers of Fresh Cut BG, SBLC and MTN which are specifically for lease, our bank instrument can be engage in PPP Trading, Discounting, signature project (s) such as Aviation, Agriculture, Petroleum, Telecommunication,construction of Dams, Bridges, Real Estate and all kind of projects. We do not have any broker chain in our offer or get involved in chauffer driven offers.

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Mr John Paul Nowacki (Posted: Apr 14, 2018)
2. Welcome to Thomas Credit Firm, I am an international business man and Lender that has offered Loans to so various individual and firms in Europe, Asia, Africa and other parts of the world. We give out our Loan for a interest rate of 2% per annul for a minimum of 100.00 to a maximum of 100,000,000.00 rubles, dollars, pounds, euros, etc. The maximum loan term we can offer is 30 Years at fixed interest rate.
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Thomas Dawson (Posted: Jul 9, 2015)
3. Do not use all of these Private Money Lender here, there are not legitimate and if they have a free email account tag i.e. yahoo, gmail, hotmail, live etc then they are not legitimate. If they have telephone number with international dialing codes from Nigeria, India, UK, Singapore and France then you have to beware. A legitimate company would have a genuine website, personalized email address/account and based in the country they claim they are. I would recommend anyone looking a a serious/honest loan lender to visit: DAVID HERLEY FINANCE HOME BASED IN THE USA and their reputation speaks louder than others in the industry when it come to obtaining all kinds of loan, mortgage, debt consolidation and Real Estate Loans. Their full website information and contact details are tel no: +1 (321)-323-1809, Website: www.dherleyfinancehome.net or Email: loans@dherleyfinancehome.net located in Orlando, Florida. USA.
Ron Collins (Posted: Dec 17, 2014)
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