Insurance company penalized for not evaluating damages properly
By Neelima Shankar
Jun 21, 2012
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An insurance company based in Chandigarh, National Insurance Company Limited, has been ordered to pay Rs 1,24,951 for not evaluating the damages in a case of a vehicle accident, accurately.

The case took place in January 2012, when, Naresh Kumar's vehicle got damaged in an accident. He then lodged a claim with the car insurance company.

Naresh Kumar alleged that the surveyor appointed by the company evaluated the damages to be of Rs. Rs.81, 600. But the actual loss suffered by him was to the tune of Rs 1, 80,286.

In his report, the surveyor mentioned that damages caused to the engine were due to driving after the accident, which the company is not liable to pay. Naresh discredited the report of the surveyor by producing a certificate of the towing company which took the vehicle from the accident site to car workshop.

Even then, when the company did pay for the actual damages, Naresh filed a consumer complaint.

In the hearing of this case, the insurance company was penalized and ordered to not only refund Rs 1, 24,951 but, the entire amount has to be paid along with an interest at the rate of 9 percent. Further, the company was also ordered to pay litigation costs of Rs.5000 to Naresh in a month.


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