Cards related complaints highest in banks: Annual Report 2011-12
By Ankit Sharma
Mar 25, 2013
Print    Email    RSS   

The Banking Ombudsman Annual Report for 2011-2012 which was released in January shows maximum number of complaints are related to cards. Around 14,492 bank customers had card related complains, of which 9350 pertained to ATM/debit cards alone.

Complaints and grievances related to cards outnumbered other complaints as wrongful interest rates and charges on loans, delay or non-receipt of pensions or lost cheques.

In 2011-12, card-related complaints formed one-fifth of the total complaints. And at least half the cases came from three major banks - SBIICICI Bank and HDFC Bank.

This is followed by Punjab National BankStandard Chartered, and Axis Bank.

Major card related problems that clients faced were wrong debits to accounts, skimming of cards, unsolicited credit cards and insurance policies, authorization of loans over phone, erroneous billing, and charging an annual fee on cards despite originally being offered as ‘free'.


(Comments Posted : 0) Post Your Comments
Show All Comments
 Select a product:

 Select a product:

American Express Platinum Corporate Card:...
HDFC Bank sets up common phone banking no.
South Indian Bank launches Mobile banking...
Know if you are in CIBIL’s list of...
Prevent your debit and credit card from...

Daawat*Call giℛℒ escort In ZiRaKpUr OOOOOOOOOO...
Good Morning, i forgot my FCMB Account Number and...
Radhey@09646870399 @Escoℛts In#Chandigarh...

91st Founders day of the Karnataka Bank Feb 18, 2015
Banks on strike from 25th February Feb 16, 2015
SBT bank postponed the Open House meet Feb 13, 2015
Yes bank planning to line up for credit card portfolio Feb 12, 2015
Pocket banking – new app by ICICI bank Feb 11, 2015
News Archive