Credit card customers of the largest lender of the country, State Bank of India are in trouble in Bangalore. The trouble arose due to the tiff between the check collection agent and the service provider.
SBI's collection agent was Skypak which decided not to continue with the association after the contract expiry on December 1, 2010. The latter did not even set up an alternative mechanism as its replacement causing the trouble.
The matter came into customers' notice only after they received non payment notice for dues even after having duly paid the same on time.
"I dropped eight cheques since last December, towards payment of dues. There are several others like me who have been left in a lurch because of the problems between these two companies, GE Capital and Skypak cheque collection facility. GE Capital is the service provider for credit cards issued by the State Bank of India and Skypak was appointed by GE to collect the cheques from the customers," said a customer.
Customers have however not been found to be blaming the bank for the inconvenience. "It is entirely the mistake of the private players, GE Capital and Skypak. They have not cited any reasons for this but said that the contract between them had ended on December 1 last year. But our attempts to reach GE Capital did not materialise," another customer said.