Banks are planning to increase the comfort of their customers with the help of live videos. Many times customers face problem while making transactions in ATM or they find it irritating to attend recorded calls when they need some assistance.
It has been reported that very soon banks will come with video assistance for the customers in which customers will get the guidance from the live human face on the TV screens. This innovative idea will help them out to resolve their issues in a better way. Andhra Bank is about to initiate the technology in e-lounges of its branches.
Bank officer will be available 24X7 for the interactive video to help , with the help of this the issues of filling up loan application , buying insurance that could not be resolved with machines, can now be resolved easily. The facility will not cost much since the communication is quite inexpensive, only the availability of banks personnel is to be maintained. This technology will bring an innovative change in banking.