Private sector lender, HDFC Bank has been directed by a consumer forum to pay Rs 15000 to a customer for showing erroneous credit card bill despite having paid and settled it.
Relying on the documents and the bank statement submitted by Ms. Anita Singh, South West District Consumer Disputes Redressal Forum said that the total amount was paid off by the customer and held HDFC Bank for indulging in the unfair trade practice.
"In view of documentary evidence placed on record by the parties, we feel satisfied that the grievance as expressed by complainant in her complaint is justified and her allegations of deficiency-in-service stand fully established against the opposite parties (HDFC Bank employees). We hold the opposite parties guilty of deficiency in service as well as of adopting unfair trade practice by dishonouring their commitment of settlement arrived at between them which the complainant duly complied with," said Mr. Narendra Kumar, the bench president of the consumer forum.
The consumer forum also directed the bank to get Ms. Anita's status updated in the Credit Information Bureau (India) Ltd (CIBIL) and to pay her Rs. 10000 as compensation and Rs. 5000 as litigation cost.