NEWS & ADVICE : CREDIT CARDS
HDFC Bank to pay customer for erroneous credit card bills: consumer forum
By Ankit Sharma
Dec 31, 2012
Print    Email    RSS   

Private sector lender, HDFC Bank has been directed by a consumer forum to pay Rs 15000 to a customer for showing erroneous credit card bill despite having paid and settled it.

Relying on the documents and the bank statement submitted by Ms. Anita Singh, South West District Consumer Disputes Redressal Forum said that the total amount was paid off by the customer and held HDFC Bank for indulging in the unfair trade practice.

"In view of documentary evidence placed on record by the parties, we feel satisfied that the grievance as expressed by complainant in her complaint is justified and her allegations of deficiency-in-service stand fully established against the opposite parties (HDFC Bank employees). We hold the opposite parties guilty of deficiency in service as well as of adopting unfair trade practice by dishonouring their commitment of settlement arrived at between them which the complainant duly complied with," said Mr. Narendra Kumar, the bench president of the consumer forum.

The consumer forum also directed the bank to get Ms. Anita's status updated in the Credit Information Bureau (India) Ltd (CIBIL) and to pay her Rs. 10000 as compensation and Rs. 5000 as litigation cost.


 


(Comments Posted : 0) Post Your Comments
Show All Comments
COMPARE QUICKLY
 Select a product:
 

CALCULATE QUICKLY
 Select a product:
 

EDITORS' PICKS
12 point conduct checklist for bank and...
A chronicle of excesses by loan recovery...
Kinds of auto insurance coverage
Understand Your Credit Card Statement
Credit card finance charges in India: A...


Good Morning, i forgot my FCMB Account Number and...
Radhey@09646870399 @Escoℛts In#Chandigarh...
Radhey@09646870399 @Escoℛt In#Chandigarh...

NEWS THIS WEEK
91st Founders day of the Karnataka Bank Feb 18, 2015
Banks on strike from 25th February Feb 16, 2015
SBT bank postponed the Open House meet Feb 13, 2015
Yes bank planning to line up for credit card portfolio Feb 12, 2015
Pocket banking – new app by ICICI bank Feb 11, 2015
News Archive