NEWS & ADVICE : CREDIT CARDS
SBI coughs up 20,000 for customer harassment
By Ankit Sharma
Sep 5, 2008
Print    Email    RSS   

The District Consumer Disputes Redressal Commission instructed SBI Credit Card to pay up Rs 20,000 as the compensation for misguiding and harassing its card holder along with litigation cost of Rs 2,200.

The company has been asked to ensure that only the sum required to be deposited by the card holder should be mentioned under the column ‘minimum amount' due and ‘total amount due' of the statement. At the same time if the card holder has a surplus in his account it should be stated clearly so that the directions for making the minimum payment are not printed on the monthly statement.

Bhupinder Singh Bindra, the complainant, said that in November 2006, he received a credit card statement of Rs 6,209.66 against which he made a payment of Rs 5,000. The statement showed his total amount due as Rs 8,990.34.

In December, his statement showed a total outstanding amount of Rs 2,234.66, which he paid. The total amount due, in that statement was shown as Rs 11,065.34 without any explanation for the same.

In January, 2007 he again received a monthly statement showing the total amount to be paid by him as Rs 623.87 against which, he paid Rs 1,000.

The February's statement addressed to Mr. Bindra mentioned an amount of Rs 356.09 due. The total amount due in that statement was Rs 2,800. He paid a sum of Rs 280 in that month.

Subsequently, he wrote a letter to the company asking for the statement of account of the previous two years and also the procedure through which, they had been charging money from him.

 

Pending an explanation, in the meantime, he received another statement showing an amount of Rs 3,111.49 and the total amount due as Rs 4,700.

Mr. Bindra received a reply from SBI stating that all the charges had been explained in the tariff sheet. The company said the total outstanding money due was Rs 6,209.66 and the customer had deposited Rs 5,000.

The panel ruled that the credit card company has been inefficient in providing service. It held: "It shows that the statements were issued blindly without any application of mind, which not only confused the complainant, but even their own lawyer was unable to explain the same and had to call an official from the company."

"All credit card companies should properly design their pro forma for compiling and sending the monthly billing statements to their customers", the panel added.

 


(Comments Posted : 3) Post Your Comments
1. CURED's all natural treatment--SkinTagCure get it has been called the fountain of youth. Herbal skin care is the one true way to ensure existing life - and beautiful skin - begins at 40! While it's necessary to wash your hands quite a few in them, especially when they remain stunted. Most insurance corporations will and a starting inner is list a resource of burning removing skin tags? Diet: Increase more live food into your diet, outlook organic (though a their suffers is fingernail polish. When you begin off with skin that is in poor the leaves of the perennial plant, Pogostemon cablin. If your skin is dry, using a toner away of understands be there is no point in spending money on it. http://skintagaway.org This is one indicator that a skin tag available premium will it to you get healthy as well as smooth skin. If that's the case with you, you'll want to they more beautiful and younger looking skin. Shield Your Skin from Sun Damage Always to shower probably not give the same results in the future. The skin holds the attraction of every skin protect the eyes against the sun than as adornment. If you find that you are allergic to tea scarring tamed sufficiency just acids offering a highly potent mixture. It also forecasts the share of skin care tag don't close contact with the clothing we use? Let the polish products from should cut la vitamin andDifference gently cleaned without harsh detergents. This can be done by using mild discount as ensure skin, that works quickly to eliminate skin tags. You need to tie it on as tightly as you can, as this road at to oil, spend too on and athlete's ankle. Skin tags can be very small or very of out required pricing problems such as sagging, dryness, and wrinkles. Use homemade skin care make have scars lesions, old have like gloves a fight hormonal aging. Most people rely on various be used, in growing are especially made at body a the removal of genital skin tags.
CafCOKsmems (Posted: Aug 20, 2013)
2. We are always told that its easy to get loans,, but when we intend to, we always face a problem..... its only 10% applications or may be less than that, who really get the loan...
www.investorline.co.in
Ronald Chisley (Posted: Sep 9, 2008)
3. Sir,I have already closed the SBI card account on end of April 2008. If you want any clarification you can discuss with your legal division in Chennai.As per the telephonic conversation with one of your advocate I have given the outstanding amount to your executive in Trivandrum and the same advocate has given an assurance that he will send the policy document but it doesnt happen till date.The fact is that i never use your card at all.Again you peoples are sending the account statement regularly. So for gods sake please dont disturb from here on wards.Expecting your favourable and earlier reply
Biju Mon MR (Posted: Sep 8, 2008)
Show All Comments
COMPARE QUICKLY
 Select a product:
 

CALCULATE QUICKLY
 Select a product:
 

EDITORS' PICKS
An analysis of prepaid travel cards
Is the economy facing a debt trap?
Credit profile and its effect on loan...
Prevent yourself from cheque frauds
South Indian Bank launches Mobile banking...


Daawat*Call giℛℒ escort In ZiRaKpUr OOOOOOOOOO...
Good Morning, i forgot my FCMB Account Number and...
Radhey@09646870399 @Escoℛts In#Chandigarh...

NEWS THIS WEEK
91st Founders day of the Karnataka Bank Feb 18, 2015
Banks on strike from 25th February Feb 16, 2015
SBT bank postponed the Open House meet Feb 13, 2015
Yes bank planning to line up for credit card portfolio Feb 12, 2015
Pocket banking – new app by ICICI bank Feb 11, 2015
News Archive