The largest bank in India, State Bank of India has been directed by a consumer court in Ahmedabad to pay a fine of Rs 3,000 for insisting a credit cardholder to make payment for bills that were already cleared.
A credit cardholder named Prashant Mankad had made purchases worth Rs 37,000 in November, 2006 using his card. He had to pay 24 EMIs each of Rs 2,200 to the bank for this transaction. Makand had made the payment of his outstanding amount but was still receiving calls from the bank's customer care that asked him to clear his dues.
He informed that frequent recovery calls were received due to the bank's error from its headquarters in Ahmedabad as well as Delhi. Mankad said the customer care executives used harsh language despite of him informing of cleared his dues.
Mankad also explained the issue to the bank's customer care but things were not solved. He then finally filed a complaint with Consumer Dispute Redressal Forum, Ahmedabad. Enquiring into the matter, the court found the bank guilty and released the bank statement and outstanding amount.
At the same time the court also asked the bank to pay Rs 3,000 to the complainant for harassing him by making frantic phone calls
Earlier also SBI has been charged penalty for harassing and misguiding one of its credit cardholder.