The apex bank of the country- RBI has issued a new directive under which in case any credit card fraud occurs, banks have to prove that the consumer has acted fraudulently. Now the customers no longer need to spend long hours and convince the bankers that their cards have been misused. Earlier the responsibility of proving themselves innocent was on the customers. Many a times disputed transactions shown on their credit card bills and declined to pay.
Now the Banking Codes and Standard Board of India (BCSBI) has come up with this new directive which is in favour of the customer rights and protection. Incidentally, the new rule has increased the cap on customers' liability for unauthorised transactions to Rs10,000 from Rs1,000 before. All the measures like biometric authentication, sending SMS after every transaction at ATM are to reduce the card frauds.
The customer will also be responsible to any misuse of card until he informs the bank about incidents like loss of card or disclosing the PIN number to someone. According to the new rules the customer will be protected in cases such as someone hacking into the system.