'Green channel counters' & 'no queue banking' by SBI
By Neelima Shankar
Jul 6, 2011
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The concept of 'green channel counters' as well as 'no queue banking' by State Bank of India has come as a boon to customers, relieving them from long hours of standing in the queue to fill forms or count money etc.

The SBI debit card would now be sufficient to carry out all routine financial requirements of the customer using the green channel counters opened in over 5000 branches of the bank all over India.

And all this is made simple by a transaction processing device (TPD) which is similar to a point of sale (POS) terminal.

"The machines are being kept in exclusive green channel counters within the branch. A customer has to swipe his ATM/debit card and chose his transaction such as cash deposit, withdrawal and funds transfer from the menu,'' Ms Hannah Rachael Mani, a senior SBI official said.

"The single most important benefit to customers is time as there will be no queue and an opportunity to undertake paperless banking,'' the SBI official said.


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