The Governor of Reserve Bank of India was in Mumbai to award the ‘Rajbhasha shields' last week. At the award function he urged the banks to hold town hall events in local language in order to connect better with the local people.
He said, "Every bank should conduct a Town Hall event in a chosen State entirely in the local language. In this regard, they may coordinate with Reserve Bank's Customer Service Department and Department of Communication to draw up a programme. This will be our collective effort to reach out to people in their own language."
Adding that the central bank had already been holding such meetings in Tier II cities, he emphasized on the point that the questions that were raised in local languages, for example Hindi, stemmed from the concerns of the middle class. He said, "The grievances they bring about are different, more common and more intractable. Listening to these questions in Hindi and attempting to answer them has been a great learning experience for me and for the Deputy Governors of RBI."