To help its customers to know about their loan application status easily, the Mumbai based IDBI Bank will introduce an internet based loan monitoring system soon.
The new service will be offered to its retail and corporate clients. Under this system, customers can directly submit their loan application details to a centralized internet based system through SMS, email or through its website.
The bank has generated a separate SMS number and email id (email@example.com) specially for this purpose. It has also introduced a utility in its website for the same. Till now, the only way customers could find out about their loan request was through the bank's branches.