More self service branches coming up by SBI
By Joseph Samson
Jul 12, 2011
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The country's largest lender, State Bank of India had introduced the first self-service banking centre (SSBC) in Vanasthalipuram in Hyderabad, a few months back. The SSBC, facilitated with features like audio enabled ATMs to aid the blind has shown pretty good results in terms of footfall and transactions thus making the bank decide to bring up four more such kiosks in the city.

Since its inception on March 26, 2011, the SSBC has recorded a daily transaction count of 950 while conventional ATMs accounted for only 350 per day, informed Hannah Rachael Mani, deputy general manager, alternate channel and payments, SBI.

She said that it is a technology based staff less branch banking facility.

"We are planning to roll out these SSBCs aimed at providing a 24/7 alternate channel to financial services," said Rachael Mani.

P Charles, a visually-challenged resident said, "In the initial days, I use to take help from the caretaker to operate the machine and withdraw money. But now I am able to withdraw money using the Braille keypad on my own."


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