'SMS Unhappy'- mobile customer grievance service by SBI : Rupee Times

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'SMS Unhappy'- mobile customer grievance service by SBI

By Joseph Samson

Mar 22, 2011

The largest lender of the country, State Bank of India has introduced its mobile based customer complaints service called 'SMS Unhappy' on all India basis.

In order to file a complaint, the customer has to send an SMS bearing the text 'UNHAPPY' to the number 8008202020. A customer care executive will then soon call the customer and discuss the issue being faced and the actions to be taken thereof.

Once the corrective action has been taken, the customer's nod will be taken by the bank branch and then the grievance cell will update their data.

The scheme has been inaugurated in the Bhopal head office by Chairman, Mr O P Bhatt.


(Comments Posted : 26)		Post Your Comments

1.	I am a pensioner. my pension A/C No is 51084409584 in your branch madaganj Kishangarh Ajmer Rajasthan. I have submitted life certificate in nov 2016 in bank but dealing not corolate it and he directed to me resubmitt your life certificate. my pension is stopping w.e.f.01.01.2017 My pension is revised and revised ppo submitted to bank in the month of April 2017. The Bank Manager and Dealing has not purse my case and not paid me arrears of pension w.e.f.01.09.2008 to till date. please lookinto the matter at your end and reply to me by mail. Iam sent to unhappy message but your call not received index no 807844
madan mohan verma (Posted: Jul 21, 2017)

2.	I am a pensioner. my pension A/C No is 51084409584 in your branch madaganj Kishangarh Ajmer Rajasthan. I have submitted life certificate in nov 2016 in bank but dealing not corolate it and he directed to me resubmitt your life certificate. my pension is stopping w.e.f.01.01.2017 My pension is revised and revised ppo submitted to bank in the month of April 2017. The Bank Manager and Dealing has not purse my case and not paid me arrears of pension w.e.f.01.09.2008 to till date. please lookinto the matter at your end and reply to me by mail.
madan mohan verma (Posted: Jul 21, 2017)

3.	Sir, I am Shiladitya Sharma from West Bengal. My account No 20049398324 SBI Kandi, Murshidabad, West Bengal. This account Number is also my pension account. I have received a PPO on 16 Apr 2015 about credit Rs 16,929/- in my account but not credit till date. I also contact with my nearest branch but no response. Please advice me for further processing.
Shiladitya Sharma (Posted: Jun 15, 2015)

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