SBI installs call centers to tackle NPA issue
By Vaibhav Aggarwal
Feb 1, 2011
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The largest lender of the country, State Bank of India is leaving no stone unturned to increment the recoveries from non performing assets.

In this regard, the bank has set up two call centers in Gurgaon and Chennai to tackle the rising NPA and Special Mention Accounts issue. Special mention accounts refer to those cases which lie in between standard assets and NPA.

Also account tracking centers have been allocated at 14 local head offices of the bank. Also all individual staff members are being allotted specific SMAs and NPAs which they would be taking care of.

"This step will ensure a sense of ownership in dealing with stress asset cases," a senior official said.

The surge in bad loans for the banking sector came in 2008 when the world was hit by global financial crisis. This had alarmed RBI and it went ahead to make 70% provisioning on NPAs for banks. SBI has received approval to reach the target by March 2012.


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