|Madhya Pradesh and Chattisgarh office of the Banking Ombudsman has seen a rise in the number of complaints.
Banking Ombudsman, which is a quasi-judiciary authority which deals with the cases pertaining to consumer grievances in banking sector received 5,953 complaints from July 1, 2011 to June 30, 2012 compared with 5,210 from the same period in the preceeding year.
The most complaints received were due to bank's inefficacy to meet thier obligations. 5,005 complaints were received from Madhya Pradesh, while Chattisgarh contributed the rest.Out of all the complaints received the office disposed off 5,874 complaints.
Among the complaints received 3,517 were against State Bank of India and associate banks, while in case of private banks ICICI Bank received 249 complaints.
Mr. AF Naqvi, BO, MP and Chattisgarh said the office processes and disposes complaints within 2 months. As per the procedures, any person dissatisfied with banking services must write to the bank officials. If they do not receive a reply within a month, they can approach the office.